AT SOLELY OUTDOORS INC. WE RESPECT AND VALUE YOUR PRIVACY
Solely Outdoors Inc. Privacy Statement
Last updated: November, 2017
This Privacy Statement sets out the manner in which Solely Outdoors Inc. (“Solely Outdoors”) collects, uses, discloses and otherwise manages the personally identifiable information of its customers, including the privacy practices of our retail store, catalogue services, and website located at www.solelyoutdoors.com.
If you have questions or concerns regarding this Privacy Statement, you should first contact us via Customer Service email at [email protected] or by calling 19058829629. Or if you prefer to write us, please send it to:
Solely Outdoors Inc.
Unit 101 8365 Woodbine Ave.
Markham, Ontario Canada L3R 2P4
Solely Outdoors Privacy Statement will inform you about:
- What personally identifiable information is being collected and used?
- With whom does Solely Outdoors share your information?
- How to access, update, or correct your personally identifiable information.
- What information will be disclosed if required by law?
- What are cookies and how does Solely Outdoors use them?
- What choices are available to you regarding the collection, use and disclosure of the information and how you can correct any inaccuracies in information?
- What kind of security procedures are in place to protect the loss, misuse or alteration of information under the control of Solely Outdoors?
What personally identifiable information is being collected and used?
In general, you can visit the Solely Outdoors website without telling us who you are or providing us with any personally identifiable information. However, in order for us to provide you with the products, services or other information that you have requested, you may be asked to provide us with personally identifiable information. For example, when you order a product, we may ask you to become a registered user of our website, during which you will be asked for your name, shipping and billing addresses, your email address, and your telephone number. Similarly, when you purchase products through our catalogue, we collect the name, address, email address and telephone number of the purchaser. We may also collect the name, address and telephone number of the person to whom the items are to be shipped (if different than the purchaser). Third-party shipping information shall only be used for the purpose of processing and fulfilling the order. The information we collect is used to process your order and provide you with the products and services you have requested. You do not have to provide us with any personally identifiable information when you purchase products at our retail store by cash.
If you use a credit or debit card to purchase a product online, instore, or through our catalogue, your payment card-related information and your signature will be collected for the purposes of processing your payment. If you pay for a purchase by money order, cheque or C.O.D, the name, address, email address and telephone number of the purchaser will be collected in order to identify you and contact you regarding your payment, if necessary.
If you contact our customer service representatives by telephone or email we may collect your name, address, telephone number and email address. We may store a record of your request/inquiry along with your name, address and other personal contact information you provide to assist you in the future and to improve our products and services.
If you provide us with your email address when you purchase a product or service, you may receive messages about your order status, issues regarding the operations of this website, and messages from affiliates of Solely Outdoors and other companies with operational relationships to Solely Outdoors.
When purchasing on our website we may request your telephone number, and, if you provide it, you may receive telephone contact from us with information regarding your orders.
We may post customer testimonials on our website which may contain personally identifiable information such as the customer's name. We do obtain the customer's consent prior to posting the testimonial to post their name along with their testimonial.
We may collect optional information such as your postal code or phone number and responses to questions about your purchasing preferences. We may use this information to help us carry the right assortment of products for your needs and to tailor the promotional material you receive.
In addition, our Web servers track various technical details about your visit, such as your computer's IP address, page requests, browser type, operating system, referring page, and average time spent on the website, however that information does not typically contain any personally identifiable information about you. We use this information to monitor and improve our website.
With whom does Solely Outdoors share your information?
Except as otherwise set out in the Privacy Statement, we will not disclose, trade, rent, sell or otherwise transfer your personal information without your consent.
In order to operate the Solely Outdoors website and in order to provide you with the products and services you have requested, we occasionally need to share information with our affiliates and other third parties who provide services on our behalf. We may transmit your personal information to service providers who assist us in processing orders, shipping products to you, processing your payment information, conducting surveys, on and offline sweepstakes, processing job applications, and sending you emails and newsletters. Your personal information may be stored and processed within by our affiliates and other third-party service providers. Our service providers are required to implement measures to safeguard your personal information, use it only in compliance with applicable privacy laws, and are prohibited from using or disclosing your personal information for any purpose other than providing the services on our behalf or as otherwise legally required.
How to access, update, or correct my personally identifiable information.
If you are a registered user of our website, you can manage many aspects of your registration information online. For security reasons, however, some parts of your personal information may not be changed online and may require you to call or write to us in order to verify your identity before such changes can be made. The online registration area will also permit you to exercise control over the use of your email address, allowing you to opt-out of future email messages from Solely Outdoors . If you prefer to manage your personal information via other means, or if you would like to access, update, or correct any of your personal information we have in our possession, you may contact us at 19058829629, send us an email at [email protected], or write us at the postal address provided above.
What information will be disclosed if required by law?
If required by law, we may provide any and all information we have about you to law enforcement or other government agencies, pursuant to a subpoena, warrant, or other order by a court of competent jurisdiction. Solely Outdoors and our service providers must provide your personal information in response to a search warrant or other legally valid inquiry or order, or to an investigative body in the case of a breach of an agreement or contravention of law, or as otherwise required by law. We may also disclose personal information to assist us in collecting a debt owed by you, or otherwise where necessary for the establishment, exercise or defence of legal claims.
What are cookies and how does Solely Outdoors use them?
Solely Outdoors also uses a session cookie, which is a piece of identification between your browser and our server, which helps to do things like keep track of the items in a user's shopping cart, and other information. The shopping cart cookie is saved for a designated period of time in case the users' session expires or they return to complete a purchase within that time frame. You may set your browser to notify you when you receive a cookie. However, should you decide not to accept cookies from the Solely Outdoors website, you may limit the functionality we can provide when you visit our website.
What choices are available to you regarding the collection, use and disclosure of the information?
If you do not want to receive mail from us in the future, please let us know by calling 19058839629, send an email to [email protected], or write to us at the above postal address and telling us that you do not want to receive mail from our company.
What kind of security procedures are in place to protect the loss, misuse or alteration of information under the control of Solely Outdoors ?
Solely Outdoors values your business and is committed to doing everything possible to make our online ordering process secure. We have implemented measures in an effort to maintain the security of the personally identifiable information in our custody and control, including providing access to personally identifiable information to only those employees and authorized service providers who require such information for the purposes described in this Privacy Statement. We maintain reasonable administrative, technical and physical safeguards in an effort to protect against unauthorized access, use, modification and disclosure of personal information in our custody and control. Unfortunately, no collection or transmission of information over the Internet can be guaranteed to be 100% secure, and therefore, we cannot ensure or warrant the security of any such information.
Due to various legal and record-keeping requirements, we may be required to maintain records about your purchases or other activities on the Solely Outdoors website. Your personal information will be retained for as long as it remains necessary for the purpose stated in this Privacy Statement or as otherwise required or permitted by law.
Secure Ordering Process
Any credit card information you enter on our site is encrypted by industry-standard protocol, SSL (Secure Sockets Layer). The Solely Outdoors website uses SSL to communicate with secure browsers like Netscape, Mozilla, Firefox and Internet Explorer.
Our website may contain links to other sites that we do not own or operate. Also, links to our website may be featured on other websites on which we advertise. Except as provided herein, we will not provide any of your personal information to these third parties without your prior consent. We provide links to third party websites as a convenience to the user. These linked websites have separate and independent privacy policies, which we recommend you read carefully. We may not have any control over such websites, and therefore we have no responsibility or liability for the manner in which the organizations that operate such linked websites may collect, use or disclose and otherwise treat your personal information
If you are under the legal age of majority within your jurisdiction, you are welcome to browse our website. However, you are not permitted to use any of the features of our site that require the collection of any personally identifiable information. If we determine that we have erroneously collected information from an individual who is not a legal adult, we will immediately undertake to delete that data from our records.
Changes in this Privacy Statement
We reserve the right to modify this Privacy Statement at any time, so please review it frequently. We will use and disclose your personal information in accordance with the Privacy Statement in place at the time of collection of such information, or as you otherwise consent as permitted by law.